I have been wrestling with how to develop a sense of engagement with my users for a while now. Overall, we have improved our intranet. People find things faster. The site is easier to use. But the overall experience is ... boring.
I found a brief blog post from JMC referencing a TED talk to be very interesting.
What I really want is a synopsis, a brief set of 15 things I should do to create a sense of engagement. I think a start on this is available from a IA Summit presentation from Stephen Anderson starts to get to a more tactical approach.
The real issue is culture. I will need to adapt these techniques to match my corporate culture.