EMR - electronic medical records.
Problem - low adoption rate of the tools.
Why? assumptions are that Doctor's will not use the tools.
Study shows that the tools are designed without input from the users of the systems. This leads to a system that does not match the Doctor's needs and normal work habits. Additionally, there is a lack of standardization and interoperability.
Recommend that future EMR tools developed using collaborative design.
Collaborative design includes:
Knowledge Sharing and interaction
Sense - making by community.
This leads to tools that are accepted by the community.
Process is based on Open and in-context design, leveraging a small core group, using synchronous communication and asynchronous interaction.
This process is predicted to enable a lower cost, standard product which was trusted by the users as they were intimately involved with the design.
User engagement includes a sense of mutuality, pro-active knowledge for physicians, reducing medical errors.